Store Leader Wrap-Up

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Nearly 400 store leaders participated this year

In today’s challenging grocery market, creating and executing a service excellence strategy that connects you with your customers and differentiates your store from the competition is an important part of any leader’s role, from owner to store-level management.

Utilizing the lessons learned and taught during his 20-years with Walt Disney World, we invited Dennis Snow, a global leader in customer service, to inspire your store leadership team and provide the keys to creating and sustaining a culture of service excellence and a world-class customer experience.

Participants learned:

  • The role of team members in delivering great service
  • To see the customer experience through the lens of the customer
  • Approaches to help employees move from a task mindset to an experience mindset
  • Recruiting and hiring practices that reinforce your service culture
  • Effective communication strategies that keep service excellence top-of-mind
  • A coaching process for addressing service issues

Don’t miss out on our 2020 Store Leader Series. Email us to be the first to know when registration opens!

Gallery: 2019 Independent Grocers Golf Tournament

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On Wednesday, June 5, California’s independent grocery community gathered at Foxtail Golf Club in Wine Country for a day out on the links. Thank you to all who attended, as well as the tournament’s sponsors.

The Winners!

FIRST PLACE
South Course

Mike Mannci, S and L Food Sales
Dave Parrish, North State Grocery
John Blackburn, North State Grocery
Larry Stephenson, S and L Food Sales

North Course
Matt Bloom, Mollie Stone’s Markets
Richard Moresco, Mollie Stone’s Markets
Karen Brandon, Mollie Stone’s Markets

SECOND PLACE
South Course

Julio Sandoval, Mi Rancho
Frank Palladino, Mi Rancho
Joe Santana, Mi Rancho
Andrew Berber, Mi Rancho

North Course
Ian Albrecht, Peet’s Coffee
Tim Albrecht, Peet’s Coffee
Dennis Albrecht, Peet’s Coffee
Jeremy Markus, Peet’s Coffee

CLOSEST TO PIN
North

Men: Joel Russetti, Moresco Distributing
Women: Raeleue Neve, Sonoma Salad Compan

South
Men: Damon Franzia, Classic Wines of CA
Women: Rae Paulson, Moss Adams LLP

LONGEST DRIVE
North

Men: Casey Rodacker, Mar-Val Foods
Women: Shirley Liu-Pasquin, Olivers Market

South
Men: Taylor Janowitz, Moss Adams LLP
Women: Rae Paulson, Moss Adams LLP

What’s up next for independent grocers? The Independent Grocers Forum at our CGA Strategic Conference this fall.