Store Leader Wrap-Up

Nearly 400 store leaders participated this year

In today’s challenging grocery market, creating and executing a service excellence strategy that connects you with your customers and differentiates your store from the competition is an important part of any leader’s role, from owner to store-level management.

Utilizing the lessons learned and taught during his 20-years with Walt Disney World, we invited Dennis Snow, a global leader in customer service, to inspire your store leadership team and provide the keys to creating and sustaining a culture of service excellence and a world-class customer experience.

Participants learned:

  • The role of team members in delivering great service
  • To see the customer experience through the lens of the customer
  • Approaches to help employees move from a task mindset to an experience mindset
  • Recruiting and hiring practices that reinforce your service culture
  • Effective communication strategies that keep service excellence top-of-mind
  • A coaching process for addressing service issues

Don’t miss out on our 2020 Store Leader Series. Email us to be the first to know when registration opens!

2020 CGA STRATEGIC CONFERENCEBuilding Resilience in Retail

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