Tips for Store Leaders

Foster trust by openly sharing company updates and decisions with employees.

Informed employees are more engaged and committed to store goals.

Vineet Nayar, CEO of HCL Technologies touched on trust in his bestselling book, Employees First, Customers Second. In the book, he outlined three ways that transparency builds trust:

  1. Transparency ensures that every stakeholder knows the company’s vision and understands how their contribution assists the organization in achieving its goals. Working in an environment without transparency is like trying to solve a jigsaw puzzle without knowing what the finished picture is supposed to look like.
  2. It ensures that every stakeholder has a deep personal commitment to the aims of the organization.
  3. Gen Y expects transparency as a given. They post their life stories in public domains; they expect nothing less in their workplaces.

Tip: Holds monthly business update meetings. Share financials with all employees in the spirit of transparency. Prioritize transparent communication to build a cohesive and trusting work environment.