Tips for Store Leaders by Stan Phelps

Empower your team by granting them decision-making authority. When employees have ownership, they contribute innovative ideas and take pride in their work.

Command and Control or Carrot and Stick thinking is outdated. Employees do not enjoy or appreciate being controlled or coerced.

The best managers figure out how to get great outcomes by setting the appropriate context rather than by trying to control their people.

According to Ken and Scott Blanchard, “We are finding that giving people a chance to succeed in their job and setting them free to a certain degree is the key to motivation, as opposed to trying to direct and control people’s energy. It’s really about letting go and connecting people to their work—and each other—rather than channeling, organizing, orchestrating, and focusing behavior.”

Tip: Encourage employees to take initiative and trust their judgment.