Managing Conflict Through De-Escalation: A Deeper Dive
This March, the CGA Enterprise Risk Protection Committee is excited to host a follow-up three-hour webinar that builds on the highly popular “de-escalation tactics” presentation by the prestigious firm of Wicklander-Zulawski at the 2020 CGA Strategic Conference.
Last fall’s presentation received high marks by conference attendees with multiple requests for follow-up instruction. This must-attend webinar is designed for all grocery associates and again features Joe Wolf from Wicklander-Zulawski.
In light of the unique challenges created by COVID-19, this highly informative webinar will provide the knowledge, skills, and abilities to formulate plans and take effective measures to minimize conflicts and resolve disputes before they escalate.
Topics to be addressed include:
- Causes of Catastrophic Outcomes
- Applying the Recovery Mindset
- Seeking Better Outcomes – What Does Success Look Like?
- Fundamentals of Conflict Resolution
The program will explore the nature of these incidents and offer guidance on recognizing signs of emerging conflict and provide ways to prepare the workforce to peacefully and successfully arrive at solutions agreeable to all concerned.
The presentation will not be a lesson in tactics or hard skills used to fend-off physical attacks. Rather, it is designed to provide a few simple techniques and a system of experiential learning intended to improve the participants’ abilities to prepare for and peacefully resolve such incidents.
The webinar takes place March 9, from 9 a.m. – 12 p.m., followed by a bonus fourth hour for those wanting additional instruction. For more information, contact Dave Heylen, and view this informational brochure for registration details.
Looking to stand out from the crowd? We have very limited Sponsorship Opportunities available on a first come basis to connect with the top Enterprise Risk Protection, Loss Prevention, Safety Management executives from CGA member companies. Learn more about sponsoring by contacting Maria Tillman.